Policies & Shipping
SHIPPING (Continental U.S.)
Continental USA shipping (3-5 days): $10.00
Bike Shipping (U.S.): $140 Flat UPS GROUND
Pick Up In Store: FREE
Note: Orders with items "IN-STOCK" usually ship one - two business days after being placed. Some items may be subject to additional shipping and handling charges because of size or weight.
Most orders will be ready within one to two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Orders must be picked up by the person who placed and paid for the order. ID matching order must be presented. Address under billing of order and ID must match.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Our online system does NOT accept foreign Credit Cards. All credit cards used online must have a billing address in the United States.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
RETURNS & EXCHANGES
If there’s a problem (Incorrect item or damaged item) with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). USED ITEMS CAN'T BE RETURNED. Exchanges must be in the first 7 days with proof of purchase. Items must be in original conditions, include all packaging and cannot be used. No refund of exchanges on electronics, gift cards or special orders. No refunds or exchanges on clearance, sale or special items (including bikes, frames, etc). If customer pays with Paypal, and would like a refund (under return rules) , they are responsible for the fee Paypal removed from City Bikes for the sale.
PRICES & INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Picture and details do not represent how bikes are built. All items come exactly how the specs specify. Please refer to specs section under each item for specific on components, build, etc.
Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.